Frequently Asked Questions

  1. How can I place my order?

    • Click on the product you want to buy. Read the product information and choose any options, such as size or color.

    • Add to Cart: Click the “Add to Cart” or “Add to Cart” button.

    • Proceed to checkout: When you have finished shopping, click on the shopping cart and choose the option to checkout or "Place order". The instructions will then follow automatically. If you still have problems, you can always contact us.

  2. What are the shipping costs and shipping times?

    • Shipping costs for DHL are €6.45 & for PostNL this is €6.95 (All orders are shipped with tracking number + registered) Delivery times within the Netherlands is usually 1-2 business days. More information can be found under the heading shipping policy.

  3. What can I do if my order does not arrive?

    • If your order does not arrive, it is important that you contact us as soon as possible.

  4. Can I cancel or change my order?

    • When you place an order, this order will be processed within 24 hours. If you want to change something (in terms of size/model) or cancel it, it is important that you contact us as soon as possible. Once the order has been shipped, we can no longer cancel or change anything. You can then choose to return the order. More information about the return process can be found under the heading return policy.

  5. How can I return a product?

    • If you want to return something, you can send us an email or fill in the contact form to report your return. It is important that you state the order number and the reason for return. After your return request has been approved, you will receive instructions for returning the products. You can find more information under the heading return policy.

  6. What should I do if I received a defective or incorrect product?

    • If this is the case, it is very important that you contact us as soon as possible.

  7. Do you offer international shipping?

    • Yes, definitely! For international shipments, delivery time and costs may vary. Please contact us for more information.

  8. How can I contact customer service?

    • You can contact us in several ways. You can send an email, call us or fill out the contact form.

  9. How quickly can I expect a refund?

    • Refunds will be processed within 14 days of approval of the return. You will receive the refund via the payment method you used when placing the order.

  10. Do you offer gifts or gift wrapping?

    • Yes, definitely. You must indicate this when placing the order.

  11. Are the products you sell safe and of good quality?

    • Our products are carefully selected and meet all relevant safety standards and regulations. We work with suppliers who are renowned in the industry and who have strict quality controls.

  12. Can I create an account and what are the benefits?

    • Yes, you can create an account with us. The advantages are actually that you can use exclusive discounts, you can view your order history and a faster checkout.

  13. What should I do if I have forgotten my password?

    • You can then click on the 'forgotten password' button. The instructions will then follow automatically.